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Search for Europcar Car Rentals in Melbourne

Poor communication, unfriendly and inconsiderate staff

Reviewed: Thu, Jun 9, 2022
About Europcar: 9.0 /10
Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever
Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Per your reservation, two credit cards under main driver's name are required for pick up. Please kindly refer to the terms and conditions on our website and your Voucher. Thank you for your understanding.
Mercedes-Benz A Class image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Compact | Mercedes-Benz A Class or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Shirley James

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Jan 31, 2024
About Europcar: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Grover Gabriel

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, Feb 4, 2017
About Europcar: 6.0 /10

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Small SUV | MG HS or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, Dec 30, 2023
“Best deal from QEEQ and best car rental experience with Europcar.”
About Europcar: 10.0 /10
The Europcar office is easy to find, instruction provided to pick up and drop off car is very clear and useful. Customer service is very helpful and polite. The SUV car I rented is pretty new and spacious, my kids like it very much. We really enjoyed the trip, double thumbs up for Europcar :).
About QEEQ: 10.0 /10
I got the best car rental deal through QEEQ which was recommended by my friend. The platform is easy to use and always provide useful information and timely reminders. This will be my first choice moving forward and will recommend to my friends.
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N.O'Hagan

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Medium SUV | Mitsubishi ASX or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Sep 9, 2019
“Europcar are great the deposit of only $100 is great. The car I picked up too big for one person.”
About Europcar: 8.7 /10
Car was too big for one person also the brand of car was very thirsty in relation petrol and not very eco friendly
About QEEQ: 10.0 /10

Julie

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Medium SUV | Mitsubishi ASX or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Jun 7, 2019
“Easyrent Cars are very good to deal with.”
About Europcar: 10.0 /10
Great car, but they charged us for 6 litres of fuel just after we filled it where it clicked of twice at the pump. An issue to still be resolved with Europecar.
About QEEQ: 10.0 /10
Easyrent cars are great to rent through

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