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Search for Europcar Car Rentals in Melbourne

Poor communication, unfriendly and inconsiderate staff

Reviewed: Thu, Jun 9, 2022
About Europcar: 9.0 /10
Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever
Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Per your reservation, two credit cards under main driver's name are required for pick up. Please kindly refer to the terms and conditions on our website and your Voucher. Thank you for your understanding.
Mercedes-Benz A Class image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Compact | Mercedes-Benz A Class or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Joyce Fowler

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, May 19, 2025
About Europcar: 10.0 /10
Very efficient.
About QEEQ: 10.0 /10

Moira Fowler

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sun, Dec 30, 2018
About Europcar: 10.0 /10
The store was easy to find, just across the street from the terminal. Though there was a peak rental period and I had to wait in line for a while, the paperwork was processed quickly. They didn't aggressively sell insurance, and once they copied my documents and handed me the keys, I was good to go! Exiting the parking lot was smooth.
About QEEQ: 10.0 /10

L.R Zhang

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Small SUV | Toyota C-HR or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sun, Jul 30, 2023
“Good vale and Trusted Car Rental Company”
About Europcar: 9.0 /10
Good vale & a female staff was picked phone and she is a very patient to answer my questions, and helped us to fine the right petrol number to fill the car that we rented. Thanks to her.
About QEEQ: 10.0 /10
Only one things I need to ensure that i am waiting 500 AU$ to return $500 deposit for car rental to me as soon as possible. Thanks

N.O'Hagan

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Compact SUV | Mitsubishi ASX or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Sep 9, 2019
“Europcar are great the deposit of only $100 is great. The car I picked up too big for one person.”
About Europcar: 8.7 /10
Car was too big for one person also the brand of car was very thirsty in relation petrol and not very eco friendly
About QEEQ: 10.0 /10

Stevo Perth

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Medium SUV | Subaru Forester or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sun, Apr 28, 2019
“Great car, unauthorized charges ruined experience”
About Europcar: 8.3 /10
Excellent car and good rate. REALLY ANNOYED at being billed over $20 for providing the drivers licence of my wife and not being told we would be CHARGED FOR A SECOND DRIVER BEING REGISTERED - even if she didn't drive the car. This was DECEPTIVE practice.
About QEEQ: 8.0 /10

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