efficient and polite

I had a very good experience at the front desk.

No issues. Keep up the good work!

When I got there, the man at the counter told me they had upgraded me to a Mercedes. I was worried that my luggage wasn't going to fit but I managed to get it in...just! But there was no navigation system in the car which surprised me for a Mercedes and they forgot to tell me that the car was from the US and was in MPH. So I had to work out what speed I had to go. With no navigation I had to use my phone and at times it dropped out where I was, so that wasn't the best. Then the electronic key battery died and I had to find out, 1. how to take the battery out and then 2. where to get a battery. The staff when I returned the car were good and credited me for the purchase of the batteris. But that should have been checked before I left with the car as it happened right after I picked it up.

Yes the booking platform worked great.

Car exceeded expectations. Waiting to resolve a problem with the GPS unity which was faulty,Have asked for a credit

I rented the cheapest car but it proved inadequate. My wife actually got sick from the vehicle. It was too small and too tinny. That was entirely on me. I contacted Budget and the next day was able to exchange the small car for a 2019 Ford Taurus that proved to be awesome. Additionally, I rented the first vehicle at the airport and was able to exchange the vehicle in Victoria. I then was able to drop off the second vehicle back at the airport. Awesome service!

It was great. There was no drop in price however.

The car was exactly what I had booked but I did not enjoy or find this model that safe to drive. The wing mirrors provide such a small area to view that the blind spots are huge. I counted three seconds on a highway where a car was out of view. This meant that, even with checking my blind spots, I nearly crashed twice (and I’m a good driver!) when changing lanes.

A good search site and cheapest deal I could find. I don’t think the price drop worked for me but good to have in case the price goes down.