efficient and polite

The car was not correct! I booked and paid for a foord explorer 7 seater or similar but only got a Jeep 6 seater. Not the same and I paid extra for 7 seater! I went back to ask the budget cars rep and he said it was a 7 seater. But it was not and they would not check it over and said there was no more cars. We had to then pay for uber trips for the 7th passenger! This is no acceptable when I booked well in advance a 7 seater for 7 passengers.

So far since raising the complaint they have been co-operative and willing to raise the claim against the supplier budget cars. Including compensation for the costs incurred for it being incorrect vehcile. But this is only over email communication, I am waiting to see how this claim materialises.

Excellent

Excellent

They charged me more saying that the rates are different from online and argued with me that they can not provide the car to me based on my online booking and they are not responsible for kayak booking. Terrible customer support at the counter.

Excellent price and company. Smooth checkout process.

Great easy app for booking.

quick and good service. We were expecting a focus sized car which we chose due to the focus having a large boot space. Unfortunately we ended up with a civic with a very inadequate boot space.