Straightforward- except I didn’t get a confirmation email. Had to call Europcar at Perth airport

We were given an upgrade and the vehicle was excellent. Highly recommended overall

Excellent online service

Eurocar was too eager to charge for late return even though it was not our fault that the car drop off was not easy to find and there was no one at the counter when we arrived to return the car key.

Overall is satisfactory. However, it is better to have staff to cross check the car condition with the customer when pick up in order to avoid any arguments after returned the car. Despite the customer can take photo and report to Europcar by email, face to face witnesses is the most proper way and avoid the conflict of interest.