Overall, the process was fairly smooth and mostly self-service, so there wasn't much interaction with staff. After completing the paperwork at pick-up, we went to the parking lot to find our car, and a staff member simply parked it next to us and left. For returning the car at JFK, we just dropped the key at the service desk. However, four hours after returning the car, in the middle of the night while on a flight, my credit card was unexpectedly charged $100. Customer service has been following up, but after four days, there's still no response from the rental company. I was about to book another rental for next week, but now I’m hesitant and unsure. I hope to receive a prompt resolution.

Easy pick up, . Be advise of toll's recharge of 10$ a day when you used, of 13 $ a day if you want flat rate. Extra charge for accident service of towing.

Everything worked like perfectly. The right car was ready promptly and the return was efficient, friendly and flawless.

Excellent customer service . Very smooth when we wanted to swap vehicles for more room for the kids . Would highly recommend

Wry smooth car collection . Great prices . Would highly recommend

Great car hire however very disappointed that when I booked I saw somewhere it said free additional Driver but when we picked up car this wasn’t the deal and I couldn’t find details anywhere after booking that the free drivel deal was applicable so that was very dissapointing as I booked through this company to get this deal

Great car hire however very disappointed that when I booked I saw somewhere it said free additional Driver but when we picked up car this wasn’t the deal and I couldn’t find details anywhere after booking that the free drivel deal was applicable so that was very dissapointing as I booked through this company to get this deal