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+1-8007618913
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+44-2035140670
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Live chat Email us Service Code: 1885999265
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Reviewed: Fri, Jul 8, 2022
About Routes: 7.0 /10
Terrible experience
About QEEQ: 10.0 /10
Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Please kindly reply us with more details and related document so we can better assist you. Thank you for your understanding and help.
Small SUV | Nissan Rogue or similar

Relevant Reviews on Routes in United States

Dilip B

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Economy | Kia Rio or similar
Reviewed: Fri, Oct 11, 2019
“Very Good.”
About Routes: 8.3 /10
Very good service and to my expectation , the staff was little slow to process the paper work.
About QEEQ: 10.0 /10
Excellent service , no comments.

S.Arunachalam

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Economy | Kia Rio or similar
Reviewed: Wed, Jun 12, 2019
About Routes: 10.0 /10
The guys that helped us were very sweet.
About QEEQ: 10.0 /10

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Medium SUV | Nissan Rogue or similar
Reviewed: Mon, Jun 10, 2019
“Scammed.”
About Routes: 8.0 /10
The car size I reserved was not available and I had no choice but to be "upgraded " to a much larger vehicle. It was extremely difficult for my 86 year old mother to get in and out of the larger vehicle that I didn't want in the first place. Also the vehicle only had 1/2 a tank of gas. And when I called to determine if I should bring it back with 1/2 a tank I was told to look at the contract which showed a full tank, so I was cheated out of 40 dollars in gas. I told the drop off employee who tried but couldn't refund the 40 dollars because the rental was prepaid. I pretty irritated about that. Also was told that every toll booth I paid cash had to be documented with time an date and amount paid so I could prove I paid the tolls in case the rental company tried to charge me for skipping tolls because I didn't buy their over priced Eazy pass.
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H.A

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Economy | Kia Rio or similar
Reviewed: Thu, Feb 7, 2019
“Would not recommend, unsafe vehicles and prices different than advertised.”
About Routes: 5.7 /10
I would not recommend using them. The location was initially unable to provide me with the car I requested (economy car) and instead gave me a jeep wrangler. The vehicle was unsafe to drive and could have resulted in a serious accident as a bolt for the rear control arm/axel was missing and I was informed of this by a stranger since I do not know much about the jeep. Routes did provide me with an alternative vehicle that also seemed to have weird sounds when driving. Additionally, the rate for prepaid tolls does not match the description on their policies (4.99/day + usage) and is significantly higher (11.99/day), resulting in a much higher cost than anticipated. Overall, the staff was nice but vehicles are either worn out or unsafe and the false rate advertised on their website felt like a bait and switch strategy.
About QEEQ: 8.0 /10
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P.Conaty

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Economy | Kia Rio or similar
Reviewed: Thu, Aug 9, 2018
“Great value”
About Routes: 9.6 /10
Like: Pick up staff was great
Dislike: Faster return

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