Fantastic rental - a breeze from reservation to drop-off

Did not realize car pickup occurred at site remote from main rental car pickup site. Too much additional time involved! Also, long wait once arrived at Routes rental pickup site. Also, learned at pickup site that insurance card had to be provided. Not made clear enough at time of booking, and did not print out with pickup instruction sheet.

Car was great, fast service, but the customer service at the pickup lacked friendliness and warmth. Appreciate not being upsold.

It is totally unacceptable and unreasonable to have people first be taken by the "rental car" bus to all other car rentals and then be told to take another shuttle to get to Routes. The time involved is excessive and you are not informed about this before hand. I had to wait in line at the other counters to be told to go outside and take another shuttle van to your location.

no. it's an old broken down vehicle that was dirty and full of snow that took forever to get and forever to return. Sucked!

Like: Price, vehicle and the service representative, Patrick.
Dislike: Nothing.