Quick pick-up process. The car provided for one-day rental was only 1000cc, which felt slightly underpowered.

Very good, the staff at the rental company were very friendly. I had never driven a car that required pressing the brake to start the engine, so I struggled for a bit. In the end, I had to call the staff up to the parking lot to help me.

The pick-up point is at B1 in Prague Central Station. After entering the hall and asking the station staff, we quickly found it. There were some people picking up cars, so we waited outside in line. We were attended to by a serious-looking Czech man. Since our English is not very good, we were a bit nervous. When it was our turn, we handed over all the prepared documents. He only kept our passports, my domestic driver's license, and credit card. He returned the international driver's license translated by QEEQ. He asked if we would be driving only within the Czech Republic and had me fill out a personal information form. He confirmed that we had all necessary insurance and finished the paperwork. After the procedures, they gave me a booklet containing parking tickets for Budget parking lots, a Czech highway driving card, emergency contact numbers, our rental contract, and notes on the car's condition. The staff was very helpful and even drew a simple map to show me how to find the parking lot and the car keys. The whole process took about 10 minutes, very quick. At the parking lot, we found the staff, got the keys, picked up the car, and started our trip smoothly.

Everything was clear and smooth

I had some concerns regarding insurance, but overall experience is quite positive

We would to bring to your notice that the car's A/c was not working for the entire trip. We were a family of 7 with 2 small children who were very uncomfortable during the entire car journey. You will appreciate that the weather condition across Europe was very hot due to the heat wave. Also, the car had only two front windows which could be rolled down. As a result our 1,200 Kms. journey was extremely uncomfortable and our two small children were crying in the back seat as they were feeling suffocated. We were forced to break our journey multiple times as the children were feeling nausea due to the extreme heat and lack of ventilation. In my opinion this was a major health risk to our children