not very pleasant with the condition of my car, but the customer service was okay.

I returned the car with a full tank, but they claimed it wasn't full because the fuel gauge was slightly off and wanted to charge me a fee. When I drove off again, the gauge returned to full. I chose to drive to refuel and got into a minor accident with a third-party vehicle. Even though I provided the other driver's license and information, they made me pay 200 AUD on the spot, claiming it was the maximum compensation. Then, five months later, without any reason or notification, my credit card was charged nearly 4000 AUD!!! The rental car company's customer service has not provided a detailed explanation or evidence for almost two months. To this day, they have not refunded the unjustified charge.

The car rental office and pick-up location are too far apart, and we were not informed in advance that the drop-off location would be different.

Car was alright! Worth a try!

I have booked a sedan car but got the hatchback only. The car was not cleaned and had half tank fuel. The counter had 2 staffs but one was sitting idle and so the waiting time was more than 30minutes

Should have a provision for paying tolls. Vehicle was in a condition for oil service and shown a warning for that.