Atlas, Melbourne City Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Atlas - Melbourne City Information, Car Rental Instructions & Policies

Address

535 Little Lonsdale Street Melbourne, Vic 3000

Telephone

+611800808122

Pick-up Instructions

Pickup instruction is being collected.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -12:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00

Security Deposit

The deposit amount depends on the car category and can be paid by credit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	AUD 350-1000	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master

DinersClub,JCB,Discover,AMEX are not accepted.

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 16.5 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

If you are a local renter, you may be required to present a utility bill within 3 months for checking.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Phillip Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is taken on the ferry or driving on beaches or through streams, dams, rivers or flood water.

Not allowed:

Taking the rental car to the following islands is not allowed：
Hawkesbury Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.6 mi from Melbourne City Heliport

6.8 mi from Essendon Airport

11.8 mi from Melbourne Airport

Railway Stations

0.1 mi from Flagstaff Train Station

0.3 mi from Southern Cross Station

0.7 mi from Flinders Street Station

Hotels

0.1 mi from Melbourne Short Stay Apartments Lonsdale

0.1 mi from Rubi, 1BDR Melbourne Apartment

0.1 mi from ibis Melbourne Little Bourke Street

Other Landmarks

0.7 mi from Federation Square

11.9 mi from Liberty Church

CHECK RATES

Map view of Atlas Store Location

coordinates: -37.8138262 144.9561532

Guest Reviews

Total points： 6.5 / 10 Average

Vehicle condition: 5.0
Vehicle cleanliness: 4.6
Spaciousness: 5.8
Counter staff: 5.4
Pick-up location: 6.0
Drop-off location: 6.1
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Mabel
Melbourne
8 /10 Very good
Reviewed: Saturday, November 30, 2019
overall a fast process to get the car
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Q.Ang
Melbourne
4.7 /10 Average
Reviewed: Monday, November 25, 2019
Took a deposit of $1000 and the vehicle is dirty when I took it. Both interior and exterior
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D.Donegan
Melbourne
10 /10 Excellent
Reviewed: Friday, November 8, 2019
Very happy with the car & entire rental experience.
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Mak Kam Ying
Melbourne
7.7 /10 Good
Reviewed: Thursday, October 10, 2019
the car meets my expectation.
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C.Myburgh
Melbourne
8.3 /10 Very good
Reviewed: Thursday, October 10, 2019
Would prefer not to have to drive car up to the 9th floor.
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Nicola
Melbourne
7 /10 Good
Reviewed: Tuesday, October 8, 2019
The vehicle had a significant dent and many scratches. It was dirty on the outside although very clean on the inside. Unfortunately the pick up process was nearly an hour long. Although the staff member serving was incredibly polite and apologetic he was very slow and was alone attempting to serve numerous customers picking up vehicles. The price would have been outstanding had the vehicle been immaculate. I guess you get what you pay for. Overall a fair vehicle for the money and a friendly staff member on pick up.
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Anonymous
Melbourne
9 /10 Excellent
Reviewed: Saturday, October 5, 2019
Car was alright! Worth a try!
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Crum
Melbourne
7.7 /10 Good
Reviewed: Thursday, October 3, 2019
Pick up process is extremely slow during busy times.
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M.Jabar Khail
Melbourne
2 /10 Poor
Reviewed: Tuesday, October 1, 2019
They had no car for us! And other people were dismissed as well due to shortage of cars!
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A.Alaassar
Melbourne
5.7 /10 Average
Reviewed: Tuesday, October 1, 2019
90 minutes spent on pick-up due to long queue. Car was dirty from outside and inside. The technical condition of the car was not acceptable, brakes and suspension were making noise.
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R.S
Melbourne
8.7 /10 Very good
Reviewed: Monday, September 30, 2019
Value for money
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Y.Wetwisutti
Melbourne
6 /10 Average
Reviewed: Sunday, September 29, 2019
Not full fuel at pick-up time and the car was very dirty.
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Anonymous
Melbourne
8.3 /10 Very good
Reviewed: Friday, September 20, 2019
Cheap , easy and convenient .. car was not clean this time but overall was good..
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Anonymous
Melbourne
8.7 /10 Very good
Reviewed: Monday, September 9, 2019
Wonderful car for it's category. Top of line! Although it was a bit dirty inside
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Jackson Lai
Melbourne
5.3 /10 Average
Reviewed: Saturday, September 7, 2019
The girl of counter staff service not good, the car condition is poor. Car body very very dirty, no cleaning. very poor experience. No next time.
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Anonymous
Melbourne
8.3 /10 Very good
Reviewed: Thursday, September 5, 2019
Cleanliness abs car conditions need more focus
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Anonymous
Melbourne
8 /10 Very good
Reviewed: Monday, August 26, 2019
Good .. but old car
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Zainal Abidin Abdull
Melbourne
8.7 /10 Very good
Reviewed: Monday, August 19, 2019
Easy process
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Anonymous
Melbourne
8.3 /10 Very good
Reviewed: Thursday, August 15, 2019
Experience was good though lady at counter was rude and have to change the car as initial one was damaged . Over all god experience . Money was refunded with in stipulated time
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KC
Melbourne
3.7 /10 Poor
Reviewed: Sunday, July 7, 2019
The car offered was dirty all over, unwashed and rubbish in ash tray! The right wiper's rubber was dangling and off the holder. When told that the car was unacceptable, only then, they changed to another.
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Jason. M
Melbourne
10 /10 Excellent
Reviewed: Monday, July 1, 2019
The car I got was upgraded which was fantastic to accomodate my family, including three teenage sons. The counter guy Penny at atlas was a lovely guy. Very easy to deal with from start to finish.
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Anonymous
Melbourne
6 /10 Average
Reviewed: Monday, July 1, 2019
The car had mechanical issues which cannot be identified by the visual inspection upon first receiving the keys - the left front wheel had a major vibration and rattling noise when driving between 30-40 km/h. The car was not clean - windows all round were greasy and dirty, boot lining was muddy. The counter staff had very average service - all necessary paperwork is done but it felt like they all rather not be working on both days of picking up and dropping off the keys.
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E.P Joy
Melbourne
3.7 /10 Poor
Reviewed: Wednesday, June 26, 2019
Got a poor condition car which is not clean producing some sound in between.
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S.Olynyk
Melbourne
10 /10 Excellent
Reviewed: Monday, June 17, 2019
Great
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R.S
Melbourne
5.3 /10 Average
Reviewed: Wednesday, June 12, 2019
Took me 45 mins to rent a car . The car I had asked for was not available so I was given a small car. The parking is on 9th floor which takes 10 mins more to pick and drop. No after hour service or drop off option
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E.P Joy
Melbourne
5.7 /10 Average
Reviewed: Wednesday, May 29, 2019
I have booked a sedan car but got the hatchback only. The car was not cleaned and had half tank fuel. The counter had 2 staffs but one was sitting idle and so the waiting time was more than 30minutes
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K.Loo
Melbourne
6 /10 Average
Reviewed: Monday, May 27, 2019
They gave us wv golf instead of corolla
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Anonymous
Melbourne
5.3 /10 Average
Reviewed: Thursday, May 23, 2019
car park on level 9. old cars, no toll scanner in car. NEVER again,
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Nicole Tan
Melbourne
8.7 /10 Very good
Reviewed: Monday, May 13, 2019
Order Toyota corolla, but given Volkswagen golf. Thus, the car cannot fit 4 adults & 1 baby carseat.
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Eldhose Joy
Melbourne
6.7 /10 Average
Reviewed: Wednesday, May 1, 2019
Should have a provision for paying tolls. Vehicle was in a condition for oil service and shown a warning for that.
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JG
Melbourne
6.3 /10 Average
Reviewed: Sunday, April 28, 2019
Many problems with the car, the car has a half empty fuel tank when I first got it, and the inside of the car was filthy, the boot door didn't lock when locking the car.
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Anonymous
Melbourne
2 /10 Poor
Reviewed: Wednesday, April 24, 2019
Atlas is a horrible company to book with, over changed me, out the dates in wrong and the staff were very rude. Never renting with them again.
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Anonymous
Melbourne
2.7 /10 Poor
Reviewed: Saturday, April 20, 2019
Terrible services
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S.Rath
South Melbourne
4 /10 Average
Reviewed: Wednesday, April 17, 2019
Atlas still havent refunded my security deposit though its over a month.. I rented the car on 9th March and its 17th April, there is no sign of refund. Every time I call them, they say its in process.
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B.Tan
Melbourne
10 /10 Excellent
Reviewed: Saturday, March 23, 2019
The staff was courteous and friendly. She gave sound on-the-road advice.
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Octavia Edith
Melbourne
2 /10 Poor
Reviewed: Sunday, March 10, 2019
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D.Sharma
Melbourne
8.7 /10 Very good
Reviewed: Wednesday, February 27, 2019
I had hired the car on 2nd Feb and returned it on 3rd Feb, its been more than 3 weeks but I haven't received back the security amount from Atlas. I have called them up twice in past 2 weeks, they just say that their automated refund system is failing and will escalate my request. But nothing has been done till date, thats very frustrating.
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T.Howie
Melbourne
2 /10 Poor
Reviewed: Thursday, February 14, 2019
This is my first experience posting negative feedback for any business - so it was bad! The woman at the service counter needs some support in her job. People were lined up for service & she appeared stressed & miserable. Her communication was rude & abrupt. At one point she kicked us all out of the office so she could take a short break. She insulted me in front of a line of people waiting, announcing that I couldn't afford to pay when the issue was that I held cash & not a credit card. I was alone in a strange city with 2 children in tow. She upset me a lot. There was nothing easy about dealing with this company.
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A.Mahaboob Ali
Melbourne
2.7 /10 Poor
Reviewed: Wednesday, February 13, 2019
There is only one person at the counter. Took more than 20 minutes to complete. The car was dirty with no mats. The car was driven more than 125,000 km and the condition is not so good. The fuel tank was not full.
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Anonymous
Melbourne
5.3 /10 Average
Reviewed: Wednesday, February 6, 2019
Counter staff at dropoff very rude
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Ronny
Melbourne
9.4 /10 Excellent
Reviewed: Wednesday, September 12, 2018
Like: Cheap rental and we got upgraded, easy pick up and return
Dislike: There were some issues with the deposit and the eftpos machine breaking down but all solved fine
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Barton Hart
Melbourne
2 /10 Poor
Reviewed: Saturday, September 8, 2018
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Joan Hardy
Melbourne
8 /10 Very good
Reviewed: Sunday, August 19, 2018
Pretty good
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S.Fiore
Melbourne
8 /10 Very good
Reviewed: Thursday, August 9, 2018
Like: Good comfortable car and reasonably priced to hire. Pick up and drop off locations were convenient and the process was easy. The shuttle to the airport was appreciated.
Dislike: Car wasn’t cleaned properly. We found random chips and mentos throughout the car.
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W.Leong
Melbourne
8.2 /10 Very good
Reviewed: Tuesday, July 17, 2018
Like: The car is easy to drive. The administration procedures are easy as well.
Dislike: The city outlet closes at 5pm, therefore I have to return the car at 430pm. It might get a little rush.
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Cherry Zephaniah
Melbourne
10 /10 Excellent
Reviewed: Saturday, June 30, 2018
The service was satisfactory
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L.Doza
Melbourne
8 /10 Very good
Reviewed: Friday, June 15, 2018
Like: It was my first time to drive in Australia and we had to go from Melbourne to Mildura to visit a family friend. Talk about baptism by fire! Luckily, renting a car from Atlas was stress-free. The staff were friendly and very accommodating. They made our trip possible and one to remember.
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Loretta
Melbourne
8.8 /10 Very good
Reviewed: Thursday, May 24, 2018
Like: Quick & convenient. Easy process both online & in office.
Dislike: All good
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Eden Marion
Melbourne
6 /10 Average
Reviewed: Tuesday, February 27, 2018
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Xavier Wright
Melbourne
6 /10 Average
Reviewed: Sunday, February 25, 2018
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Harlan Law
Melbourne
6 /10 Average
Reviewed: Wednesday, February 21, 2018
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M.Murugiah
Melbourne
10 /10 Excellent
Reviewed: Monday, February 19, 2018
Like: Fast and convenient
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Julia Dryden
Melbourne
2 /10 Poor
Reviewed: Tuesday, September 6, 2016
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Crystal Constance
Melbourne
4 /10 Average
Reviewed: Wednesday, March 30, 2016
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