Mechanicly unsafe

The car I receiuncoesexceeded my expections....However, Routes had not renovated the building that was bought for that businesses location...The employees were working out of a trailer in the parking lot of an old closed down restaurant that had not been renovated or open for business, which was very unsettling and uncomfortable driving up to to retrieve my rental.....Then, I was told once inside the trailer, that there would be a $500 hold on my credit card. That information was unexpected, seemed fishy, and very upsetting. The representative reduced the hold to $300 and I received a nicer rental then what I expected.

The price, car, and the service were all excellent! Only complain is that Routes should open earlier, I had a 7 am flight and they do not open until 6am. Even so the staff quickly processed my return and took me to the airport.

Had to wait well over an hour on pick up, staff was not overally friendly, could have provided our upgrade free of charge due to unreasonable wait time, and shuttle driver not pleasant. Refused to drop us off at hotel as shuttle only goes to hotel, we drive RIGHT passed our hotel to go to airport which meant having to wait for hotel shuttle with 2 small kids to get back to hotel.

Easy to book with the nest rate.

The staff was terrible. Only two people and their focus was on the phone, not the people in front of them.

You need to let people know that there are conditions for the rental of cars. Routes does not allow locals to rent cars from that location. Had to prove that the driver flew in using their flight reservation. Had I been a local this would have been a BIG problem.

Like: Car ran smooth,comfortable,clean and great on gas! I will be renting another car in the future!!
Dislike: Nothing.