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Search for Routes Car Rentals in Chicago

Staff and Car Were Amazing, Policies are Tough to Swallow

Reviewed: Thu, Sep 6, 2018
About Routes: 8.6 /10
Like: Great Jeep for a very reasonable price. Staff was all very nice.
Dislike: Make sure to read the terms and conditions of the rental - I have never experienced a company that, no matter if your plane was delayed and you paid in full, would release your reserved vehicle and charge you full price if you were more than 2 hours late. You can avoid this by calling and letting them know but we were stuck on the tarmac with horrible cell phone reception so we couldn't call. Luckily, we made it with 10 minutes to spare but still they said that there is no flexibility with that policy and that seems crazy. I paid beforehand so that vehicle should be waiting for me no matter how late my pick-up is.
Kia Sportage image
Routes
Chicago O\'Hare Airport(ORD)
Chicago
United States
Compact SUV | Kia Sportage or similar

Relevant Reviews on Routes Chicago Airport

M.Pitt

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O\'Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, Jan 21, 2020
“Great service, clean cars.”
About Routes: 9.7 /10
Would be good to give time estimate to reach the Routes desk, it took me about 30 minutes to find the place.
About QEEQ: 10.0 /10

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Economy | Kia Rio or similar
Routes
Chicago O\'Hare Airport(ORD)
Chicago
United States
Reviewed: Fri, Sep 20, 2019
“Reasonable rental cost at the expense of a bit of inconvenience picking up the car”
About Routes: 8.7 /10
This is an off-site location on Mannheim Road south of ORD. The pick-up involves taking the airport shuttle to the rental car center, then calling Routes for a pick-up. (Two shuttles altogether on pick-up.) Getting back to the airport after returning the car was easier, though: The Routes shuttle dropped returning passengers directly at their terminals rather than at the rental car center -- a nice touch.
About QEEQ: 10.0 /10
Reasonable rental price.

SuperPogi

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O\'Hare Airport(ORD)
Chicago
United States
Reviewed: Wed, Jul 17, 2019
“Got upgraded to a full SUV..I think..”
About Routes: 8.7 /10
The Durango is awesome, the specs seems like driving a high end cars...the gas was expensive but it is a SUV so... it would be nice if there's a dropoff at Midway airport... so pretty much it's worth the money...
About QEEQ: 8.0 /10
None

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Economy | Kia Rio or similar
Routes
Chicago O\'Hare Airport(ORD)
Chicago
United States
Reviewed: Thu, May 30, 2019
“Avoid Routes at O'Hare at all costs”
About Routes: 7.3 /10
Routes at ORD was extremely inconvenient and the customer service was awful. You have to take TWO shuttles to get there, first to the car rental center and second to Routes which is offsite, not at the O'Hare centralized car rental center. There is no signage saying you need to take the second shuttle, so we panicked when we couldn't find Routes and had to call. Once we finally did get to Routes, the customer service was extremely slow. There were plenty of staff mulling around, but only one person helping the long line of customers. We were 3rd in line and it took at least 30 minutes to get to the counter. The return process was similarly bad.
About QEEQ: 10.0 /10

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O\'Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, Apr 2, 2019
“Terrible and Inefficent Pickup and Return Process”
About Routes: 4.0 /10
I'm 65 yrs. old and this was the worst, most inefficient pickup and return process I have ever experienced.
About QEEQ: 8.0 /10

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