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Search for Routes Car Rentals in Chicago

Staff and Car Were Amazing, Policies are Tough to Swallow

Reviewed: Thu, Sep 6, 2018
About Routes: 8.6 /10
Like: Great Jeep for a very reasonable price. Staff was all very nice.
Dislike: Make sure to read the terms and conditions of the rental - I have never experienced a company that, no matter if your plane was delayed and you paid in full, would release your reserved vehicle and charge you full price if you were more than 2 hours late. You can avoid this by calling and letting them know but we were stuck on the tarmac with horrible cell phone reception so we couldn't call. Luckily, we made it with 10 minutes to spare but still they said that there is no flexibility with that policy and that seems crazy. I paid beforehand so that vehicle should be waiting for me no matter how late my pick-up is.
Kia Sportage image
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Compact SUV | Kia Sportage or similar

Relevant Reviews on Routes Chicago Airport

Justin Purbeck

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Intermediate | Honda Civic or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Sat, Aug 24, 2019
“Great option for internet low price renters”
About Routes: 7.3 /10
The car that I reserved and called to confirm about was not available. I got a nicely equipped Nissan Rogue, but what I really needed was the fuel efficiency and convenience of a sedan.
About QEEQ: 10.0 /10
Nothing to change. The app was easy to use. Due to a flight delay, I had to use customer service and they were very very helpful.

R.Kontra

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Full Size Van | Dodge Grand Caravan or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Sat, Aug 24, 2019
“Excellent price but service at the counter was very poor in checking out and in returning the vehic”
About Routes: 7.0 /10
Routes did not have the vehicle I ordered. I was forced to take a smaller vehicle than my needs required. I got a very inexperienced counter person who was receiving no help from the other staff. It took a lot longer than It should have. Parking lot was very packed with cars. No room in the lot.
About QEEQ: 10.0 /10

J.Ryan

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, Aug 6, 2019
“Great deal but need more information.”
About Routes: 8.3 /10
Vehicle was fine. However, the information for getting the shuttle bus from the airport to the pick up point was sparse and led to a delay. The information about shuttle service to the drop off was not detailed enough.
About QEEQ: 9.0 /10
Very good.

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Intermediate | Toyota Corolla or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Wed, Jul 10, 2019
“cheap rental company”
About Routes: 6.7 /10
Routes is rather remote from the airport, apart from the rental center where other vendors are. They are a bare bones operation and the first rental company I've encountered that required my insurance policy number in order to rent the car. Service at the counter was incredibly substandard compared to competitors. Fortunately, the car was in ok condition and I didn't run into any problems.
About QEEQ: 10.0 /10

M.D.

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Wed, Apr 24, 2019
About Routes: 9.7 /10
Free upgrade to Jeep Wrangler. Nice!
About QEEQ: 10.0 /10
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