Well beyond my expectation

The service attitude is quite good.

When I booked, they said all customers could receive a Suburban. However, at pickup, the customer service said there were none left and gave me a GMC Yukon XL. In the parking lot, I noticed a ready-to-go Suburban parked diagonally opposite. I used my US driver's license and phone customer service for online pickup. So initially, the upselling services weren't too excessive. Still, not getting the car I wanted felt like a rip-off.

The Chrysler mid-size sedan we were promised to see at 9 am on the 18th was not available. They said the car would return to their lot by 10:30 am, but only a small Nissan sedan returned then. By 11 am, the Chrysler still had not arrived, and QEEQ contacted me to downgrade to the Nissan sedan. I hope we can be refunded the price difference and compensated for the 3 hours wasted at Disneyland in the morning, with a clear resolution.

They gave us a brand new Toyota Sienna (only 16 miles driven), I bought the full insurance package and they didn’t push any other insurance or services. The car had 1/4 tank of gas when we rented it, so we returned it with the same amount.

This rental location is small, with limited vehicles and cramped parking space. I booked a RAV4 but got a Chevrolet instead, which had a small luggage space. There was also a bit of trash inside the car, and the cleanliness was not as good as ENTERPRISE.