Well beyond my expectation

The car interior was extremely dirty, and the air conditioning was broken. Hertz's attitude was also poor during the car exchange, and there was clear discrimination. This would never happen if an American white person were renting. Additionally, Hertz charged for fuel. Fortunately, Zuzuche helped coordinate and handled things properly.

Good

Your rating process is unnecessarily complicated. Is this intentional?

The store has a self-service car rental machine where you need to make a video call with Hertz's customer service to confirm various reservation details. One step involves inserting your driver's license into the machine's slot. Chinese driver's licenses do not work because they lack a readable chip. If you have a Chinese driver's license, you will need to go to the counter, and the line there usually takes about an hour.

Very classy service, no additional questions nor any other hassle. Took 5 minutes max to get the car and return was even faster.

Very good value for money and right options package was created/provided.