Follows the unified model of Oahu Island, with a centralized car rental building at the airport.

The car pickup experience with Thrifty in Honolulu was very poor. The front desk was constantly upselling, the pickup location had fewer cars and too many people, and we waited for over an hour. The staff assigning cars did not follow a first-come, first-served order, which was dishonest.

The service was good and the paperwork was done quickly. The downside was that they pushed to sell insurance and a full tank of fuel.

Quite professional

The waiting time was long. No one was there to explain anything during car pick-up. We had to install the safety seat ourselves. The whole process seemed chaotic.