very good

Had to wait in line for a bit and the language barrier was real, but overall it still worked out fine since it was on the way anyway.

I didn't get the car I expected which was fine but the first car they tried to give me , the seats were so filthy, I couldn't possibly rent it. They tried to tell me they were "just stains, not dirt". After waiting another half hour, they finally found us another respectable car

helpful & knowledgeable counter staff

decent platform

The whole experience was the worst thing ever. The bus in the airport dropped me off at a parking lot then from there I got into a shuttle bus to get to the car rental place. I was then checked in by a rep via an iPad which made me feel uncomfortable. I had to tell him all my info again and show him my credit card. I was told I had to buy additional insurance which added $100 to my total sum. if I had known this before hand I would not have booked. I then was sent to another rep to sign my contract agreement. After that I saw another rep to process my payment, but why did the virtual rep want my credit card info when we initiated and the exp date?! I felt like I was juggled around too much, the whole experience was very impersonal. I felt I did not get the value for my money. I wold never use or recommend this company again. I feel I should get a portion of my money reimbursed.

You're not able to reach an actual person when you call the phone number provided. My plane was delayed by 3 hours. I tried calling to let them know that I'd be late but wasn't able to get through to anyone. When I got there they had canceled my reservation and said they didn't have any cars available. I was stranded in a place away from home without transportation and they weren't willing to help me figure something out. I then took there shuttle back to the airport to see what I could do from there. The shuttle driver was great, very positive and helpful. Being overwhelmed by what had just happened I forgot my coat and wallet in the shuttle. I didn't realize it until I was in a taxi on the way to my hotel. I tried calling the rental agency but wasn't able to reach anyone. All around unfortunate and hard experience.