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Search for ACE Car Rentals in Los Angeles

Worst Rental Company I have ever used....and I've used many each year!

Reviewed: Thu, Dec 15, 2022
About ACE: 6.0 /10
Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me? I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me! The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)? I will look into these manipulative practices which seem to be a scam and possibly contact the BBB. I want my money back! I will never use ACE again nor advise anyone to use this company.... I am not finished with this yet and look to be compensated for the full amount as recompense.
Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve their service and vehicle condition. Since the package you chose didn't include Collision Damage Waiver and Theft Waiver, you would need to present your own insurance or purchase at the counter. If you need any assistance, please kindly feel free to contact with us and send us related documents. Thank you for your understanding. Have a great day!
Nissan Kicks image
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Small SUV | Nissan Kicks or similar

Relevant Reviews on ACE Los Angeles International Airport

Anonymous

View more >
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Sun, Jul 19, 2026
About ACE: 10.0 /10
I paid for full coverage in advance, but the rental company still tried to sell me their own insurance. I had to explain that I’d already bought coverage for the rental car through my insurance back home, and only then did they agree not to add theirs. This part can be pretty tricky if your English isn’t great. On the other hand, getting the toll package for $7.95 a day was actually worth it, because in California there are some toll or express lanes—if you accidentally drive into one, it’s really easy to get charged.
About QEEQ: 10.0 /10

Anonymous

View more >
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Fri, Jul 3, 2026
About ACE: 8.0 /10
Had to wait in line for a bit and the language barrier was real, but overall it still worked out fine since it was on the way anyway.
About QEEQ: 10.0 /10

View more >
Medium SUV | Hyundai Santa Fe Sport or similar
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Thu, Aug 29, 2019
About ACE: 7.3 /10
I didn't expect when time for pickup I did to pay extra for mileage even though it say unlimited mileage.
About QEEQ: 10.0 /10
Great. Specifically the price drop protection

View more >
Economy | Kia Rio 2 Doors or similar
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Sat, Jun 8, 2019
“Horrible experience with Ace rental car!”
About ACE: 3.0 /10
Horrible. The counter staff gave me a lot of trouble. Two people chose to get the process over with over the phone. They arrived after me 15 mins after me and were done within 5 mins. My counter staff read every word on my car insurance for 45 mins and forced me to call my insurance company and connect them with her. She was very rude and unapologetic.
About QEEQ: 10.0 /10
Very convenient to use, great app!

D.Norris

View more >
Medium SUV | Hyundai Santa Fe or similar
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Sat, Feb 2, 2019
“Did not get the vehicle booked SUV. Instead a car.”
About ACE: 2.0 /10
As stated above did not receive vehicle as booked. ☹

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