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Search for ACE Car Rentals in Los Angeles

Worst Rental Company I have ever used....and I've used many each year!

Reviewed: Thu, Dec 15, 2022
About ACE: 6.0 /10
Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me? I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me! The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)? I will look into these manipulative practices which seem to be a scam and possibly contact the BBB. I want my money back! I will never use ACE again nor advise anyone to use this company.... I am not finished with this yet and look to be compensated for the full amount as recompense.
Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve their service and vehicle condition. Since the package you chose didn't include Collision Damage Waiver and Theft Waiver, you would need to present your own insurance or purchase at the counter. If you need any assistance, please kindly feel free to contact with us and send us related documents. Thank you for your understanding. Have a great day!
Nissan Kicks image
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Small SUV | Nissan Kicks or similar

Relevant Reviews on ACE Los Angeles International Airport

Anonymous

View more >
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Sun, Jul 19, 2026
About ACE: 10.0 /10
I paid for full coverage in advance, but the rental company still tried to sell me their own insurance. I had to explain that I’d already bought coverage for the rental car through my insurance back home, and only then did they agree not to add theirs. This part can be pretty tricky if your English isn’t great. On the other hand, getting the toll package for $7.95 a day was actually worth it, because in California there are some toll or express lanes—if you accidentally drive into one, it’s really easy to get charged.
About QEEQ: 10.0 /10

Ward Wood

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Sicily By Car
Los Angeles Airport(LAX)
Milan
Italy
Reviewed: Wed, Dec 9, 2015
About Sicily By Car: 10.0 /10
Huge five-star review for Sicily by Car!!! The staff are very attentive and even upgraded us to an Audi A1 for free. The car was very new, with just over 8000 kilometers. We bought full insurance, and despite many scratches from our road trip, we weren't charged a penny! A hundred thousand thanks! The car pick-up spot is on the underground level 1 of Terminal 1 at the airport. Make sure to pay attention to whether you should go downstairs from the parking garage or the car rental office, as we went around in circles and wasted some time.
About QEEQ: 10.0 /10

View more >
Small SUV | Nissan Kicks or similar
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Tue, Sep 6, 2022
About ACE: 9.0 /10
It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.
About QEEQ: 10.0 /10
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Andrew Enders

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Economy | Kia Rio 2 Doors or similar
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Thu, Nov 25, 2021
“disappointed. I should not have had to pay extra for my rental”
About ACE: 5.0 /10
They didn't have an economy car available when I arrived and they charged me an additional expense of over $80+ just to drive off. They wouldn't let me have a vehicle without payment. I was very disappointed in this process.

T.Doye

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Economy | Kia Rio 2 Doors or similar
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Fri, May 10, 2019
“Easy and great value!”
About ACE: 10.0 /10
The staff was very courteous and the vehicle exceeded my expectations.
About QEEQ: 10.0 /10

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