I paid for full coverage in advance, but the rental company still tried to sell me their own insurance. I had to explain that I’d already bought coverage for the rental car through my insurance back home, and only then did they agree not to add theirs. This part can be pretty tricky if your English isn’t great. On the other hand, getting the toll package for $7.95 a day was actually worth it, because in California there are some toll or express lanes—if you accidentally drive into one, it’s really easy to get charged.

I didn't expect when time for pickup I did to pay extra for mileage even though it say unlimited mileage.

Great. Specifically the price drop protection

ACE is great! The only issue is the email provided for pick up location by EasyRentCars.com was not updated to ACE’s new location. Therefore, what should have been an easy 10 minute ride to get to ACE from airport shuttle took well over an hour and cost me an Uber ride because ACE’s pick up information was the old address and old shuttle that is now just a city shuttle that took us way out of the way and dropped us off in the middle of nowhere with no easy transportation access!

Don't like the long wait just to rent the car from an iPad. This technology is lame and they made me call my insurance company while the guy on the iPad listened to confirm I have coverage. Also, I have not gotten my deposit back and the department at the call center was closed. For about the same price I should have rented from one of the big name places. Oh, and I didn't get a printed receipt at return because I didn't want to have to wait in the line again. By the way, that van was pretty beat up and had 56000 miles on it.

Excellent counter person