Never again

Called them, and within five minutes they arrived to pick me up. The process of picking up and returning the car was very quick, and the staff were very friendly.

Slow, waited for a long time.

The return inspection is extremely strict. They use a flashlight to meticulously search for tiny scratches and small damages (some of which were not recorded and normal people wouldn't even notice). They found one small chip on the windshield and demanded to replace the entire glass, demanding an immediate payment of £900. It's blatant fraud! (I complained to their customer service and requested a re-inspection, they said they took it to a repair shop to polish it). If you had bought their insurance, they wouldn't be so strict with the inspection. The next client who doesn't buy their insurance will be in trouble. It's a despicable practice!

Mileage shown on the out paper was incorrect-in their favour should I have done more than my allowance. Out paper showed tank full but it was only ⅞ full. I took it back full but it does niggle me that someone may be trying it on.

even though I have purchased the full cover insurance from the EasyRentCars, but the stuff still asked me to buy additional insurance.

Customer service is very good and reply the email pretty soon!