Lovely new car in excellent condition

1. Downgraded the car model without notifying beforehand. 2. Poor vehicle condition. 3. Delayed emergency rescue. 4. Rescue personnel lied and delayed assistance for 5 hours. 5. Rescue hotline was difficult to reach. 6. No after-sales service provided to resolve the loss caused. On the morning of November 21, my car broke down. The charging plug was stuck and couldn't be removed. The car couldn't be started. I waited around 3 hours before anyone came to help. The car worked for only 2 hours before the same issue occurred again at around 16:49. The rescue workers initially said they'd arrive in 45 minutes but kept delaying—first by 30 minutes, then another 30 minutes. The tracking website showed that they had arrived, but they hadn't. They lied to the assistance team saying they came but couldn't fix the issue, which wasn't true. After continuous follow-ups, every time I was informed they would arrive soon, but they kept delaying. Finally, at around 22:20, they arrived but couldn't resolve the issue. I missed an important meeting with my customer, who was very unhappy. This resulted in significant business losses.

The service attitude was excellent. I was given a new Skoda Kamio with 16.9km mileage, the car was efficient and fuel-saving! French people have a typical style - they start work late!

Great value

Great

Rien à dire

Like: Great car fit for purpose