Europcar provided incorrect advice

It was alright. I had booked a Polo but was given a Mitsubishi SUV. Although I wanted a Polo, the SUV felt too large for driving in Barcelona since many parking lots are quite small. If you're not an experienced driver, it's really hard to manage. The front desk lady tried to convince me that the Polo was too small and that one of my two large suitcases would have to be placed on the back seat, which she claimed is illegal in the EU. She suggested that I upgrade to a bigger car. I ignored her, but in the end, they just gave me the Mitsubishi SUV anyway. Clearly, it was just a way to make more money by telling lies.

Very satisfied with the service. Staff had a great attitude, quickly processed the paperwork, handed over the keys, and even reminded me to drive safely. Excellent overall! The car was in great condition, had only 15,000 kilometers, was spacious inside, and very reassuring to drive.

Very satisfied!

Unsatisfactory. The deposit has still not been refunded!

They forced an additional insurance purchase and didn't recognize QEEQ platform's insurance, making communication very difficult.