Very straight forward even for simple people like me.

Very good

There were issues with overcharging and unauthorized fees during both pick-up and drop-off. When picking up the car, they claimed we hadn't paid the one-way rental fee and demanded an immediate payment of AUD 230.52 to proceed. Half an hour after returning the car at Adelaide airport, an additional charge of AUD 34.16 was inexplicably made to our credit card.

The rental company had poor service. I left sunglasses worth nearly ten thousand yuan in the car when returning it. Half an hour later, when I went back to retrieve them, the company claimed there were no items left in the car! There also seemed to be clear discrimination against Chinese people.

Very dissatisfied!

The company’s service was fine overall. The only issue was during the return process; our fuel tank was slightly below full. I asked the staff three times if it was okay, and they said it was no problem. However, they still charged us a significantly high fuel fee on our pre-authorized credit card, which was frustrating.