When I picked up the car, I accidentally left my passport at the store. I realized it after arriving at the hotel, but by the time I planned to return, the store had already closed. I decided to try my luck and rushed back to the store, only to find the staff member still waiting for me (about 15 minutes after closing time). I was genuinely grateful! He also thoughtfully reminded me of important driving precautions.

Satisfied

Efficient and prompt service; picking up the car was very convenient. The return location was easy to find.

Excellent service. Besides having staff at the reception, there were also staff in the parking lot. Our car was parked in a difficult spot, and a lady from the staff helped us drive it out. Other than that, both the pickup and return process were very convenient. Highly recommended!

The charged too much money from my card. According to their statement, it should be only additional 20 AUD for fuel (although tank was almost full), but they charged 40 AUD.