Worst experience of life

The car was not ready when we arrived and we had to wait about half an hour, this is not good with a timed booking pick up.

None.

They might try to upsell additional chargeable items. The instructions during pickup were unclear, there were not many staff members, and the service attitude was not very friendly.

Very good

The left mirror made noise as it was a broken mirror and not fixed.

Last time taken the magic

I paid for my car in advance and was under the impression nothing else needed to be paid. Upon collecting the vehicle I was given another invoice which was not clearly explained to me. There was a whole lot of items such as additional insurance which I didn't understand and quite frankly didn't need. The sales person simply gave me the invoice and didn't go through what each item meant. After a 16 flight I wasn't in the right frame of mind. It's quite disappointing to say the least, will not use Thrifty again, they are very dishonest.