Ripped Off and Never Again

I had read some bad reviews before travel so made sure we thoroughly checked the car for damage. We took photos & amended the damage sheet. When we arrived back the car was quickly checked over & there were no issues

Came up with a great price & everything was easy to navigate & book. After booking we discovered some awful reviews for the car hire company but in our case everything turned out OK.

The car had quite a few scuffs other then the ones mentioned, but I've told the staff and updated them. No issues when returning the vehicle.

Perfect.

I was 1 mile from the airport and intended to fill up the gasoline but the car's engine malfunctioned and became very dangerous so I could no longer drive the vehicle. It was not safe for me to proceed with filling up the gasoline tank. The issue was that the engine began to rev up at an accelerated rate of 5 on the tachometer despite my foot was on the break and the vehicle was at a stop. I had no other choice but to put the car into park, pull up the emergency break and turn the vehicle off to avoid throttling into oncoming traffic. Even with the car in ‘park’ the engine was still revving to a 5. As you can see, this car was not safe to drive. I was terrified and almost lost my life had the cur lurched again as it was trying to do, myself and others would have surely been dead. I was infront of Lidos Cuidad Jardin and left the car in the parking lot. It was not safe to operate further. Therefore I was not able to get gasoline and instead had to call a taxi to the airport. This was not only a terrifying experience but highly inconvenient for me to have to call a taxi on a busy road with all of my luggage because the car I rented and trusted would get me back to the airport safely instead malfunctioned and almost cost me my life. I’m disappointed to see I was charged $105 for gas after all of the trouble you caused me and ruined the end of my vacation by putting me in great danger. I would like refund for 1) the $105 for gasoline because it was impossible for me to refuel give the vehicle’s faulty condition and 2) the entire cost of my rental for this inconvenience and trauma you have caused me at the end of my vacation $363.26 ($292.68 + $70.58). Lastly, please get this car fixed before putting other customers lives in danger – this car is not safe.

We looked for Rhodium and Easyrentcars but couldn't see them. We had to ask at another desk who pointed us to 'Gold'. Not sure which company we used, or which was responsible for what. The booking form promised a VW Transporter (ie an empty van) but the rental desk said could either have a choice of minibuses. As the seats folded down, this was ok. Because of the size of the vehicle, the man said it would be ok to return to Level 0, so as not to bother driving round the sharp bends to Level -2. However, the lady at the returns office said no, they needed it returned to level -2. Apart from that, all was good.

Dislike: Don't like the £1100 deposit being debited from my card immediately and having to wait for the credit.