Amazing car rental service. We had a lot of luggage and they immediately switched us to a bigger car, no hassle at all, everything went super smoothly.
I've been renting with Enterprise for many years and they've always been very professional and well-organized. The Valencia branch is relatively small and shares a location with other rental companies, but the staff there are really friendly and know their stuff. Pick-up was smooth and efficient. When we were driving to Ronda, there was road construction, a lot of loose gravel, and it was already dark, so we ended up having an accident and the car was badly damaged after sliding off the road. Enterprise handled everything afterwards—accident processing, repair claims, and insurance—by the book and coordinated each step really well, and the outcome was very satisfactory. Fortunately no one was hurt and we made it home safely. Just a reminder to everyone: always drive carefully and pay close attention to road conditions.
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