The car was fine, it was a VW T-Cross instead of the Audi Q2 I was expecting. It was pretty scuffed up on the exterior, but this was already confirmed by them. The engine was pretty underpowered for the hilly roads in Marbella however. They made an error on calculating my mileage for when I returned the car, which came out to 15 thousand kilometers driven in 5 days! So they sent me an invoice for over 6300 euros in excess kilometers. Obviously I contacted their customer support to dispute this and fix the error but I did not hear back from them for 2 days. I then contacted them by telephone at which points they informed me that the error was already corrected. That was a relief to hear, but then why was I not informed of this correction via email? They will also try to upsell you their insurance package even when you have already purchased full insurance via Qeeq, claiming that only their own insurance is adequate, and if you do not choose it they will pre-charge 1400 euros from your credit card as a security deposit. Pretty ridiculous, but Goldcar is not the only one to do this.

They said 75 euros for full car insurance so I agreed but ended up charging me 220 for 2 days car rental. Total exploitation never rent with gold car again in my life. I thought the 220 was for holding amount on my credit card

The price was very cheap. So cheap that you would think how can they rent a car at this price and make any money. But the English woman at the counter was not very nice. She didn't smile once and all she did was tell me how much I was liable for when I turned down the insurance. And then tried to tell me I needed to have an international drivers license and I would be fined if I was stopped and didn't have it. This is not stated in their terms and I have rented many times in Spain before with no issues. So they were very pushy and not very nice but in a way it was worth it because the car was so cheap.

Contract says show national license driving with Latin letters. I pre-booked full coverage . GOLDCAR says my national driving license is not valid in Spain but with extra 110€ it will be valid. I had no choice to pay extra 110€ for 4 days.

Very pleased to see the condition recorded on pickup was correct. Great to see this being done right.