Not the best rental experience

A credit card guarantee of $865 is required, only Visa is accepted, not MasterCard. Due to insufficient credit limit, I had to purchase insurance for 15 euros and put down a cash deposit of 150 euros.

We appreciated the excellent service of the office staff.

When I made reservation I reserve car VW Passat ESTATE or similar, because we are 5 persons and quite many luggages so we need space. What we get was maybe from next car group, but car space was small. There was quite big Work to get all luggages fit to given car. + we have babycarries also. So, im disapointed because car space was not what we expected!!!!

We received a new Opel which was great. The representative told us to take pictures of any damage rather than come out and inspect it with us. There were no issues at drop off with the damage we saw at pickup. They charge an extra fee for offhour drop off at the airport despite that there were multiple representatives who were already at the counter when we arrived to drop off the car. We also had to wait for them to go to the parking lot and inspect the car.

Very disappointed, customer service was appalling, various issues and do not want to waste any more time on this. Will never hire a vehicle from them again.