No good! No professional!

Car had stains on every seat, filthy. At pickup the woman was great!!!

Everything went well.

They lie about the space of the suv and the space for 5 bags was a lie , was very disappointed . 6 of us hardly to fix in the suv it was a very uncomfortable ride to our destination.

The counter staff was rude and un helpfull it was not easy realizing the car rental company was payless.

Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.

Like: When I turned in the keys I was told I left my cell phone in the car, it was given back to me, I started to leave when I noticed I also left a special ball point pin as well. The worker handed to me, I think he was going to keep it. t