Although customers were transported to the rental office in large groups by shuttle bus, the processing speed was very fast.

Average

It would've been nicer if it stated on the paper that it was actually "Lotte" rental cat, not "Hertz." I did not know this until I called the number.

Not actually Hertz but local firm Lotte which was fine, just the wrong name on my paperwork. The confirmation clearly stated car rental pickup and drop-off "on airport" but in fact we had to go outside in the rain to board a shuttle to the depot. That was not far but not as requested nor confirmed. The final direction on their satnav took us down a side street in the opposite direction to the drop-off which was a bit confusing.

Since it’s a large rental centre, there were many people waiting... the staff that service me had good English.... The car had about 25k on the odometer and it appears that the car hasn’t been cleaned well