It’s was a very pleasant experience

They trick customers into buying insurance. I had already purchased full coverage through the platform when renting the car, but they manipulated me into purchasing over $600 of insurance upon returning the car. Thanks to the platform for resolving the issue perfectly. Avoid Thrifty at all costs.

We had already purchased insurance, but they still aggressively tried to upsell additional insurance. To avoid trouble, we reluctantly bought a little more, fearing that they might give us a bad car if we refused. Perhaps they were dissatisfied with what we bought, as we ended up with a very poor-quality car with over 60,000 miles on it. The car vibrated while idling at red lights, making the experience dreadful and giving us constant fear that it might break down on the road. Initially, we didn't notice issues at lower speeds, but on the highway, when we drove over 70 mph, the entire car shook. We had to keep the speed below 65 mph. We will not rent vehicles from this company again. (Additionally, there was a hidden charge, which we are checking with the bank to identify. It may be related to a high-speed toll system they promoted. They claimed it was pay-as-you-go and refundable for unused amounts, but if this charge turns out to be non-refundable, it’s truly unacceptable. We will provide further clarification once confirmed.)

The process was smooth right from entering the store.

Buen auto

Me dieron un precio y la perdona del mostrador me cobro el triple. Precios engañosos. Jamás contrataría de nuevo

Like: I was three hours early checking in. I was told that car I reserved was not available at that time. Rather than wait, only vehicle available was a Ford Explorer for additional $120. Seemed unusual that you only had this vehicle available for almost 50% more!
Dislike: I think I was "upsold".