Unsafe and poorly maintained cars broke down

Kenneth Chiu

United States

Reviewed: Tue, Jan 2, 2024

About Budget: 5.0 /10

Rented a Camry but wanted an AWD and had to pay 140USD for the 7 day rental to upgrade to a larger Mazda CX-90 SUV. To my horror on the 4 day of use the car was unable to open and it took us almost an hour before we could reach the budget service line. In the end budget arranged a mechanic which took 1.5 hours to arrive and we had to rush to the Sea-Tec for my wife's flight via uber. Budget arranged another replacement car at Sea-Tec but it was 100% confusion. The replacement car was not available, and was given a chevrolet sedan which I disagreed given the higher price I paid for the SUV. Took me another 45 min to find a replacement car which was a RAV4. The car had its maintenance light signal on the moment I entered the car but I had no choice little did I regret picking up this car which had wiper issues when I was driving down Whistler mountain on a rainy day. It was extremely dangerous for my entire family who were in the car who feared for their lives the entire journey. I am requesting a full investigation on the poor, unsafe cars on Budget!!!!

About QEEQ: 8.0 /10

Reply by Qeeq:
We are very sorry about your unhappy experience. We will let supplier know about this and improve their service quality.

Standard | Toyota Camry or similar

7-day rental

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York Murray

United States

1 days rental

Reviewed: Sat, Dec 21, 2024

About Budget: 10.0 /10

Very satisfied with the entire process from picking up the car, using it, to returning it.

About QEEQ: 10.0 /10

Hogan Vogt

United States

1 days rental

Reviewed: Wed, Aug 7, 2019

About Budget: 2.0 /10

Budget staff at Seattle airport uses some manipulative tactics. First, they ask about the number of people and luggage, then tell you that the car you booked is not available and suggest you upgrade for double the price. After refusing, the staff claim the price includes full insurance and advise you to sign electronically to save time. If you trust them, you may fall for it, as I discovered the next day that they had added duplicate insurance, which cost almost as much as the car rental.

Byron Bertie

United States

1 days rental

Reviewed: Mon, Jun 21, 2021

About Budget: 8.0 /10

Good

Cara Garden

United States

1 days rental

Reviewed: Mon, Oct 9, 2017

About Budget: 2.0 /10

They aggressively pushed insurance and had a bad attitude. They even threatened that the police would arrest and jail me if I didn’t buy it. It was quite unpleasant.

Baron Gresham

United States

1 days rental

Reviewed: Sun, Aug 28, 2016

About Budget: 8.0 /10

There were many people when picking up the car, but returning was quick (possibly because I had full insurance). The free shuttle was convenient, the return location was near a gas station, and the car was in good condition.

About QEEQ: 8.0 /10

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Unsafe and poorly maintained cars broke down

Relevant Reviews on Budget Seattle Tacoma International A

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