Zoom!

I booked a Budget car, but the pick-up store was inefficient. I waited in line for a long time on the first floor, only to be told that I could go directly to the second floor since all procedures were complete. However, when I got to the second floor, the staff asked me to go back to the first floor to handle it. After some argument, they eventually processed it on the second floor. It seemed like there was no communication between them, or the system notes were unclear. This was a very disappointing experience.

Two female customer service representatives argued that a Chinese driver's license and a certified translation were not legal. Although they eventually rented us the car after our persistence, it wasted a lot of time and energy which was very frustrating.

The staff was very friendly, the process was quick, and there was no upselling of insurance.

Major problems with the uplift of our car.There was a crash on the Budget computer and after a 1.5 hour wait we eventually were given a hand written contract and our car.

Excellent value and service

The young lady who helped me was very professional and very helpful...a very nice employee experience thank you

It was fast and easy