Annoying.

Very satisfied.

I needed to drop the car off for an early morning flight and because Apex is not a 24/7 hour service I had to pay a service fee of $60 to drop it off at Andrew airport parking

Car was not ready when we arrived which was really annoying as we had spent hours travelling and just wanted to get on the road. The car was only cleaned on the outside not the inside. The gentleman that served us was dripping with sweat which was a little disgusting as he was dripping all in the car and all over car seat when he installed it. We won’t be using again simply because we found the whole pick up process so disorganised

Apex was reluctant to deal direct with me since I had booked through a 3rd party. Several phone calls were made to adjust my pick-up time. The woman at the pick-up counter suggested that it's not convenient to book through a 3rd party and we should have booked direct.

Phone call made to adjust the pick up time to Easyrentcars was pleasant and the agent went above and beyond with a phone call back so I didn't wait on hold for a long time waiting for a result from Apex.

We arrived early and called Apex to ask if we can get picked up slightly early for our reservation time but they said no so we waited at the airport. however, the shuttle ended up arriving super late to go to the shop so we were unable to get the car and go to our appointments so we had to cancel. Very strange. But after we picked up our car, there was no problem.

I'm happy with the service.