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Live chat Email us Service Code: 3703058122
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Pick up was an Utter disgrace. Budget staff in LaGuardia need some supervision.

Reviewed: Thu, Mar 7, 2024
About Budget: 7.0 /10
We waited 1 hour and 15 mins before we even got to the counter. It was an awful experience. The staff at Budget LaGuardia were rude, loud and dismissive. They shouted behind the counter to each other and to customers. The couldn't care less about customer service or satisfaction. I don't understand how they operate on a daily basis.
About QEEQ: 10.0 /10
Large SUV | Ford Expedition or similar

Relevant Reviews on Budget in United States

Alston Cecillia

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Reviewed: Mon, Oct 14, 2024
About Budget: 8.0 /10
Good, the procedures are simple, and the pickup and return process is quick, but they are very strict about returning the car with a full tank.
About QEEQ: 10.0 /10

Barton Hart

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Reviewed: Sat, Jun 6, 2020
About Budget: 10.0 /10
Good service and great prices
About QEEQ: 10.0 /10

Chad Kipling

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Reviewed: Fri, Nov 26, 2021
About Budget: 6.0 /10
There were a lot of people at Budget.
About QEEQ: 10.0 /10

Mavis Sandy

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Reviewed: Mon, May 21, 2018
About Budget: 6.0 /10
There were a lot of people in line, waited for more than half an hour! The key issue was the irresponsible staff. I booked a 7-day rental from 8 AM to 8 AM for a different drop-off location, but they changed it to return by 12 noon, charging me an extra $30. I didn't notice it at the time. It was only when I contacted the rental service customer support that they discovered it. When I went back to clarify, they used various excuses, saying the location wasn't open in the morning! The drop-off location opens at 8 AM, so I arrived at 7 AM and waited till 8 AM to pick up the car. The rental service already provides third-party insurance, but they'll tell you it's not included and suggest you buy it. Insist on not buying it. Make sure to check the charges carefully when picking up the car. If there's any issue, contact customer support.
About QEEQ: 10.0 /10

John Montoya

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Medium SUV | Ford Escape or similar
Reviewed: Sat, Apr 25, 2020
“Excelente pagina, empresa de alquiler regular.”
About Budget: 5.0 /10
Difícil llegar a recoger el vehículo, muy sucios por dentro. No me gusta la política de la empresa de cobrar los peajes 15 días después, deberían ser inmediatos.
About QEEQ: 10.0 /10
Excelente pagina.

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