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Pick up was an Utter disgrace. Budget staff in LaGuardia need some supervision.

Reviewed: Thu, Mar 7, 2024
About Budget: 7.0 /10
We waited 1 hour and 15 mins before we even got to the counter. It was an awful experience. The staff at Budget LaGuardia were rude, loud and dismissive. They shouted behind the counter to each other and to customers. The couldn't care less about customer service or satisfaction. I don't understand how they operate on a daily basis.
About QEEQ: 10.0 /10
Large SUV | Ford Expedition or similar

Relevant Reviews on Budget in United States

Eleanore Ferguson

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Reviewed: Wed, Feb 9, 2022
About Budget: 4.0 /10
Not very friendly

Simona Guy

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Reviewed: Fri, Aug 26, 2016
About Budget: 6.0 /10
The urban rental location is relatively small, but the staff is friendly.

R.Janbergs

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Intermediate | Volkswagen Jetta or similar
Reviewed: Fri, Oct 28, 2022
“Brave new world”
About Budget: 8.0 /10
Car had 3 dings but was otherwise fine. Not charged, so all good. No contract copy given. Promised email but none came. Otherwise good car, decent experience.
About QEEQ: 9.0 /10
It did fine. Got a good deal. Thanks.

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Large SUV | Chevrolet Tahoe or similar
Reviewed: Wed, Jan 8, 2020
About Budget: 8.3 /10
very good service at location. they accomodated my booking even though it was for a different location. 6 stars out of 5 for the team.

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Intermediate | Hyundai Elantra or similar
Reviewed: Thu, Aug 29, 2019
“Took multiple days to pick up a car at MCO, and not the type of car I had pre-paid for”
About Budget: 5.7 /10
After queuing for over 2 hours at MCO airport waiting to collect a car, whilst my 3 children and 2 elderly relatives waited, I decided to cut my losses and get a taxi to our holiday rental - we got into the property after 10pm having landed at MCO before 6pm. I then had to return to MCO the following day (another taxi fare incurred) to pick up the rental car I'd pre-paid for. Now I was told that no large 7 seat SUVs were available and they managed to find a small 7 seat SUV, though still at the same price. This experience has put me off using Budget again.

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