Car was reliable and cheap to run. Pickup was slow but everything else worked well

Easy rental experience. Getting the shuttle was tricky but this was more lack of signage at the airport.

The service was quite good; after returning the car, a shuttle bus directly took us to the airport. However, the car was relatively old and did not match the promise of a post-2016 vehicle.

Picking up the car at the airport took longer than expected as we had to wait over an hour for the shuttle to arrive from the rental office, which is about a ten-minute drive from the airport. When I called the office to inquire, the response was polite but impatient. The same person who answered the phone—a cold and impolite middle-aged Chinese man—handled the paperwork. I must have been unlucky to encounter such an unpleasant individual during my travels around the world. We received a different model than we had reserved; it was an older model Nissan ELGRAND, which isn't listed as an option in the selection menu. Apart from that, everything else was fine.

Extremely rude attitude and unauthorized credit card charges.

Car had a dead battery and cobwebs inside hood. Had an after hour pickup scheduled and paid for. Emergency no went unanswered. Pickup location jump started car. But it died again on reaching hotel. Next day was Sunday. Again no one answered phone. 3rd day a person came and replaced battery at 3pm. Wasted 2.5 days of trip.