Rental good. Collection service appalling

The staff member was very nice and even upgraded my car to an unlimited mileage model. He offered me insurance, but when I mentioned I had already purchased one, he was very understanding and informed me about potential issues. His attitude remained friendly throughout the process. When picking up the car, I specifically asked if I needed to immediately email them to document any scratches on the car. He said it was unnecessary and told me I could inform his colleagues when returning the car. However, when I returned the vehicle, the staff only asked me to place the keys in the box without inspecting the car. Later, when I got home, I received a damage bill of €960. I immediately emailed them with a video I had recorded, but received no response for a long time. Now, I have to rely on my insurance for reimbursement. It’s crucial to ensure they inspect the car on-site and confirm that the scratches aren’t new.

Pretty good

Average experience. They push for extra insurance. Waited an hour for the car. The car was in excellent condition.

Apart from the long queue, I didn't buy insurance at the store and had a deposit of 1100 euros held.

The service attitude was perfunctory, and they forced you to buy full insurance, costing an extra 1,000 yuan. They wouldn't give you the car if you didn't buy it. Beware!