Rental good. Collection service appalling

D.Osborn

Spain

Reviewed: Fri, Mar 22, 2024

About OK Mobility: 5.0 /10

Picking up the car was distressing. Despite having independent CDW insurance there was a hard sell for their own insurance to cover the excess. I was offered an automatic and larger car for €10 per day which I declined only to find that the car allocated already was automatic and spacious. It left me with a feeling that the process was fundamentally dishonest

About QEEQ: 10.0 /10

All good

Reply by Qeeq:
We deeply apologize for your unpleasant experience. Regarding your booking, the package we offer includes the basic/full protection provided by the supplier. During the pick-up process, the counter staff may present you with additional insurance coverage or services at an extra cost. You can choose these options based on your needs and verify the estimated charges in the contract. If you encounter any aggressive sales tactics, we kindly ask you to contact us at the counter right away.