Stress Free Car Hire

Only one person working behind counter when I returned car. There was a lineup, I had to wait about 40 minutes.

Good price

No clear signage in the airport directing you to firefly in the car park. Despite pre booking I had to wait 1 hour and 15 minutes- not enough cars available. I was told I had no choice of vehicle within the group I had ordered but the colleague beside me was offering multiple choices to other clients who had no booking! Also was charged a 34€ service charge for full to empty ( not very clear on the booking site) despite then telling me that if I return it full I would get the full fuel refund but still have to pay the 34 € service charge!!! After the delay I was told there was no damage on the car - I inspected it and had to return to the office to tell them there were 22 scraps and dents on the car!!! I will never use this provider again! I will be in Spain every week for the next 6 weeks and will use another provider or the bus!!! Not a happy customer at all!!!

The booking platform is good -

Car was immaculate. Staff more interested in in conversations. Directions to pick up and drop off non existent. Spent 40 minutes trying to find place. Not ideal when dark and late at night

Car was better than I had booked, so top marks there. Fell foul of the fuel policy (fuel to empty, but only used half a tank). Drop off at Corvera airport is not good; difficult to find office and where should car be parked? Car not checked on return.

Like: Good basic price, good vehicle, great staff, short waits
Dislike: Not your fault, but was disappointed that the price was doubled because I am 70, in spite of over 50 years no claims!