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Live chat Email us Service Code: 8248800171
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Reviewed: Tue, Oct 20, 2015
About Budget: 6.0 /10
Everything else was excellent, the only issue was because it was raining. The store manager suggested we upgrade the car from the convertible we initially booked to a Jeep SUV. However, when we got to the parking lot, we saw the Jeep was also a soft-top and quite small. We went back to the store to request a change. Since the pre-authorization was already done, the manager tried to say there weren't any cars like the one we originally booked and suggested another upgrade. I mentioned I saw plenty of the original cars in the parking lot, but he insisted they were all reserved. Finally, I said if we didn't get the car we originally booked, we wouldn't rent from them. Only then, reluctantly, did he agree to give us the car we originally booked. Despite this, everything else was great; the rental point is conveniently located from the airport, return was quick, and the car was in good condition. However, it seems rental companies tend to mislead Chinese customers into upgrading. Hopefully, this can be improved in the future.
About QEEQ: 10.0 /10

Relevant Reviews on Budget Seattle Tacoma International A

Bertram Nahum

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Reviewed: Mon, Mar 31, 2025
About Budget: 10.0 /10
Very satisfied.
About QEEQ: 10.0 /10

Glenn Morse

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Reviewed: Tue, Sep 3, 2024
About Budget: 2.0 /10
Stay away from Tacoma Airport! It will be a frustrating experience! Long wait times for paperwork and car pickup. I've never encountered such hassle at an airport in the U.S. It takes at least an hour and a half to get a car! Terrible service.

Stanley Dillon

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Reviewed: Fri, Jan 5, 2024
About Budget: 6.0 /10
They try to sell insurance.
About QEEQ: 10.0 /10

Elton Croft

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Reviewed: Mon, Jan 1, 2024
About Budget: 2.0 /10
I returned the car with a full tank, but they claimed it was not full and charged me for 1.8 gallons (about 6.8 liters). They said the tank was 15.5 gallons when I picked up the car and 13.7 gallons when I returned it. Whether the rental company has the ability and time to accurately measure the fuel level is questionable. Even after the fuel nozzle clicks, you can still add a few more liters. They charged $9.9 per liter plus an 11.11% service fee. Extremely dissatisfied.

Lester Melville

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Reviewed: Sun, May 28, 2017
About Budget: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

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