The staff were quite friendly and helpful. They patiently and professionally explained issues such as refueling, toll roads, and roadside assistance. However, their store phone is never answered.

The attitude during car return was not good.

Very good

I'd like to recommend Hertz counter staff who was in charge of the Oct 11 afternoon in Avalon airport. He was very nice to us and helped me a lot. I need to give him a 5-start rating.

Like: Nice and Friendly Team and Great Location. Drop off is a breeze!!!
Dislike: Whilst drop off was painless, the pick up was time consuming compared to what I'm used to at other rentals. The amount of up selling the sales guy and his manager tried to do was sort of funny at the start but started to get a bit much and made me uncomfortable. Not only off putting in the end but time consuming. I actually spent money on insurance I would not have because of the constant up selling tbh. So I question were they nice or were they just nice to try to make more money!!??