The rental company was easy to find and once I showed them the pickup slip, the paperwork was done really quickly. The only downside was I couldn’t get the exact car model I’d booked – this seems to happen a lot. It’d be great if they could actually provide the model you reserve in advance.

Service was okay.

We requested to use UnionPay but the charge was still in the local currency. They pushed for insurance, which is more expensive there, but it can be less hassle in case of an incident. The car was relatively new and in good condition. Inexplicably, an additional amount of about ten Australian dollars was charged to my credit card three days later. I asked for an explanation but received no reply.

The car was in excellent and new condition; no extra charges. But when there are many people, it would be better if the staff could maintain the queue.

They will hard sale for their own insurance.

Very good responding.