Overall pretty good, no unexpected charges.

Good service

Return instructions was a little unclear. Charging instructions could have been added as we never drove had an electric car before.

Too much about this diamond tier at the booking stage, confuses the whole process.

The car was good and everything was fine.

I booked the mini-van based on the description and people and luggage it can accommodate. But when we reached the pickup location, Europcar informed us that the car will be too small for us. Then I had to pay extra to upgrade. The Multi-van that we got was terrible. Too hard to drive and the car seats could not be moved back and forth. Europcar also tried pretty hard to sell their insurance even though I'd bought it from Easyrentcars.com.