GENEVA CAR RENTAL REVIEWS

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The car was absolutely new and good, service very nice. Thanks!

The car was a little bigger than ordered. The only small complain is that we arrived half an hour earlier and the car was not ready then, we had to wait.

Over a month after returning the car, an additional 50 CHF was charged to my credit card. The vehicle was only used within Switzerland and did not cross any borders, so this fee shouldn't apply. It feels like an extra charge, and I hope other users take note.

I specifically chose this company for the Mini Cooper model, but it turned out to just be a gimmick. They didn't inform me during the rental process that the car would be swapped for a different model. I only found out at pickup that it was replaced with a Peugeot 208. These two cars have a price gap of nearly 100,000 RMB, yet they insisted it's the same type of car. When I inquired with the staff at the pickup location, they said the company only owns one or two Mini Coopers, which had already been given to other customers. Furthermore, the car pickup location required taking a shuttle from where the rental process was handled. Even if I wanted to change or upgrade the car, it would waste precious travel time. If you're looking for a Mini Cooper or Countryman, avoid this company.

The car looked fine. However, while driving on mountain roads, the brakes made a strange noise, and the accelerator stopped working. Luckily, I was close to the destination and barely made it to the parking lot. Otherwise, the consequences could have been serious.

It was so considerate that they allowed changes for returning the car at a different location temporarily.

Solid

Great!

Very good.

Satisfied

Booked as "Golf or equivalent". Dacia Duster supplied. No problems

Price drop rebooked without any issues

We got Tiguan allspace - the level we bookes. The counter stuff were helpful and nice.

Easy to book. Great sucssess

Very satisfied. Penalties for damages are extremely strict.

Charged a large deposit on my credit card despite everything being paid. Very annoying as it blocks this amount for the entire period of the rental.

Despite saying everything is paid and no payment on collection, Europcar charges the large deposit on your credit card which is very annoying.

Very good, hardly any waiting time, and the staff processed everything very quickly.

Satisfied

See above comments.

After the contract amount was confirmed, an extra charge of over 100 dollars was mysteriously deducted. Although the overcharge was refunded a few days later after I raised the issue with Zuzuche, the store never provided any explanation or apology. The experience was not great!

The car was brand new, service was excellent, and the rental process was simple.

The service was good, standard English, and patient.