Overall, quite good. Well-known brand.

Excellent

The service was okay, but since it was my first time driving in the USA and I was unfamiliar with gas prices and how to refuel in the US, I didn’t choose to return the car with a full tank. From San Francisco Airport to St. Louis Airport is less than 400 kilometers, and according to the car type provided, we only used about 70% of a tank, but the rental company charged us $57.52 for fuel. At that time, this amount could fill more than two tanks. I raised this issue with the car rental customer service, but they said they couldn't handle it. In fact, it’s very easy to return the car with a full tank at U.S. airports. This is a reminder to other customers to avoid unfair charges.

I wanted to rent a high-end car like the Chrysler 300C, but I got a Buick LaCrosse instead. That aside, the trunk couldn't be locked, and it could still be opened even when the car was locked, which made me nervous for more than ten days. Another disappointment was that, just like with domestic rental companies, there was no windshield washer fluid! Thankfully, I didn't encounter bad weather; otherwise, I don’t know what I would have done.

Like: IVA, the Hertz rental agent at SFO was friendly, helpful and very efficient!