Okay

Initially given a 7-seater MPV, which was too large. After repeated requests, they switched to the Nissan SUV I originally booked, but the fuel tank was less than half full. I returned it at the same level. Normally, it's full tank when picking up and returning the car, which made me a bit uneasy. The pick-up and drop-off point was a bit far from the airport, but the shuttle bus took only 7 minutes, which was quite convenient.

The staff at Routes were excellent - friendly and efficient. The ideal rental company.

Much better than the other booking companies.

Recommend checking tire pressure as this is a key for safety. Driver to and from YOW was excellent.

I would rent again and recommend to others. My only complaint is that I would have liked some kind of signature confirming my return and only payment. Some kind of closing/finalized document.

Like: I was upgraded as vehicles had not been returned by other clients. Was a very good experience.
Dislike: Had to call three times to get picked up - 1st time I was told right away, 20 minutes later I was told on way and 1/2 hour was told that no one had told the driver there was a pick up waiting - was picked up 45 minutes after first calling.