I booked a Corolla but was given a Civic. They asked if I wanted to upgrade without being pushy. Knowing I was driving the Great Ocean Road, they even provided me with a map and pointed out several famous spots. They also reminded me to set Google Maps to avoid toll roads since I didn't rent a toll pass. I bought fuel, and returning the car without a full tank was slightly more expensive but acceptable.

The staff at the store were very enthusiastic, and most of the service instructions were clear. The car exchange at Melbourne Avalon Airport could be improved a bit.

The service attitude wasn't great, the staff sounded very indifferent.

The reception and explanation were clear! But you need to understand English!

They took a $200 deposit from me without mentioning when it would be refunded. My friend rented from the same company and wasn’t charged a deposit, so it felt unfair.