The service representative was a newbie and wrote down the wrong vehicle location. We didn't double-check and took the wrong car. After the real renter drove it away, we realized we might have left our license in that car. The representative was very slow in contacting the other renter and even claimed not to know what car was parked there. We had to rely on our memory of the license plate to track it down, and by then, the car had been gone for 20 minutes.

We booked a Grand Cherokee, but got a Santa Fe instead. The staff's attitude was extremely poor. Basically, they didn't care if we accepted it or not.

Pickup and return were very fast, no sales pitches, and the return signs were fairly clear.

Easy with all the necessary documents.

Budget is a good company. I booked a Ford Flex, but it wasn't available, so they upgraded me to a Chrysler 7-seater VAN. This car has a heavy chassis, strong power, good handling, and cold air conditioning! However, it does consume a lot of fuel, but considering the great experience, it was worth it. We drove from Toronto to Niagara Falls to Ottawa to Montreal and back to Toronto, and it was very enjoyable!