Good

Good model car, friendly staff, but car had a couple issues: - One of the wiper blades came loose on highway - Car didn't have enough coolant and gave engine warning. Topped up with water myself.

No issues, easy process!

Like: The car was clean. Staff offered bottled water. No paperwork was needed; everything was electronic.
Dislike: The staff member at the counter attempted to charge us full price even after we showed him our reservation and the price. Once we told him, he adjusted the bill.

Like: That after a V E R Y L O N G wait, I was offered an opportunity to upgrade
Dislike: Too many staff behind the desk not attending to anything, then saying the computers were down, resulting in overly long wait

Like: The guy helping me was very informative, he had quite a lot of cars available and let me pick.
Dislike: That I couldn't use my debit card, that's annoying. Specially if I am a returning customer over and over again.