Reserved regular car, received electric car. Was forced to upgrade.

The car return day coincided with the Paris Marathon, leading to traffic restrictions in the city center. I was unable to contact the rental store, and even after reaching out to the rental company’s customer service, they couldn’t connect me to the store. They advised me to use the self-return service and said the issue would be addressed later. Ultimately, the car return was delayed by over three hours. When explaining the situation to the staff handling returns, he assured me that there would be no late fees due to the road closures. However, additional charges for one extra day were still applied in the end. This is dishonest!

The service at Europcar was excellent, and the car was in great condition! They even upgraded me for free from a BMW 1 to an Audi Q2. The only thing I was dissatisfied with was being charged an extra day's rental for returning the car 18 minutes late. Most other rental companies usually have a grace period of up to an hour. Plus, I had discussed this with the staff on-site, and they said it was fine, but I was still charged for an extra day afterwards.

The car rental company is pretty good.

Very friendly, everything was straightforward without any tricks. What you book on QEEQ is exactly what you get.

We didn't get the specified model. We originally rented a small car, but were given a much larger car upon pickup. In Europe, large cars are a disaster as parking is hard to find anywhere. There were additional charges like the ecologic fee, which were not disclosed at the time of booking. We ended up paying dozens of extra euros. The pickup point was at quite a distance from the rental office, so we had to drag our luggage all the way there. Nobody mentioned that we could park in a nearby lot when returning the car, so we wasted a lot of time searching for parking spaces. The staff at the return point had a horrible attitude! The person wasn't at their desk when we arrived, made us wait for 10 minutes, then came back and was extremely impatient, didn't cooperate in explaining the fee breakdown, and kept complaining.