(A) very rude and unprofessional staff on pickup desk. (B) lied about battery charge status % to be returned (c) booking no where mentioned that EV charger and EV charge cable will.not be provided / optionally chargeable. Would never recommend thrifty company and EV vehicle to anyone for rental . It wasted lot of my time , energy in managing charging and it became the focus of all my planning. Super pathetic experience. All thanks to Thrifty.

Service was okay

The amount due at the counter did not match what was listed in the receipt. I was asked to pay additional taxes and fees on top of what I was quoted at the time of booking which came to an additional $30

Excellent customer service. No issues to report.

Like: I love the truck and I didn’t want to let him go. Wish I could have bought him!!
Dislike: I didn’t like that there was no section numbering 11 and the ladies in the booth weren’t helpful until the 3rd time walking around the parking lot and me telling the ladies there were no trucks a gentleman walked up and asked if I needed help and got a truck delivered right away from the back after he saw me and my 11yr old daughter desperately looking for the truck section.

Like: Easy to get to, fast service, a good go-to get-me a car place!
Dislike: Employees don't smile. They should smile more and worry less!