Budget Melbourne Au Dtn Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Sandy Jenny

Australia

Reviewed: Mon, Mar 9, 2015

About Budget: 10.0 /10

Picking up the car took about 10 minutes. They asked if I wanted to buy insurance, and I said I already had another insurance policy. They said that was fine. The car had about 24,000 kilometers on it and some scratches. The front bumper had significant scratches, probably from entering and exiting underground parking lots, but I didn't mind much. When returning the car, the signs for the return area at Adelaide Airport were too small, and I had to circle around twice to find it. Returning the car was very convenient; the staff just recorded the mileage and the fuel gauge and told me 'It is OK!' I mentioned the car seemed old because I drove it a lot. They replied it was a new car that had only been rented 16 times. Overall, the experience was very good. 8 days, over 1,000 kilometers, from Melbourne - Great Ocean Road - Adelaide.

About QEEQ: 10.0 /10

Budget

Melbourne

Australia

1 days rental

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Hilary Addison

Australia

1 days rental

Budget

Melbourne

Australia

Reviewed: Tue, Oct 16, 2018

About Budget: 4.0 /10

No instructions, parking was incredibly difficult!

Jacqueline Huggins

Australia

1 days rental

Budget

Melbourne

Australia

Reviewed: Wed, Oct 25, 2017

About Budget: 2.0 /10

Terrible car rental experience. Didn't get the car. Not recommended for users with children who need car seats. The whole trip was greatly affected by this. If you are comfortable with English, you can use the rental company as a search engine to roughly locate car rental locations, models, and prices, then directly contact the supplier for booking. This can save you the middleman costs, making it easier to handle issues and potentially cheaper. In summary, I do not recommend the rental company. Terrible experience, and I won't use it again. Additionally, when lodging a complaint about an after-sales issue, their customer service was not proactive in handling the complaint. Regardless of the complaint's outcome, their communication skills and service attitude are far from those of other e-commerce platforms like JD.com or Ctrip.

Lucien Belle

Australia

1 days rental

Budget

Melbourne

Australia

Reviewed: Wed, Mar 11, 2015

About Budget: 10.0 /10

The rental process was very convenient. Just give them the order, driver's license, and translation, and it's handled quickly. When picking up the car, they directly tell you the location, and you can go there yourself—it's completely self-service. Returning the car is just handing over the keys, and no one checks the car. Very convenient.

About QEEQ: 10.0 /10

Zachary Congreve

Australia

1 days rental

Budget

Melbourne

Australia

Reviewed: Wed, Nov 18, 2015

About Budget: 10.0 /10

It was fairly easy to find in downtown Melbourne. The car was in the parking garage of a building. We drove it to our accommodation to pick up luggage. The car was big enough to fit 4 adults and 4 large suitcases.

About QEEQ: 10.0 /10