Good experience with car rental and return. Passing through Brisbane Airport to downtown incurred an automatic toll of AUD$7.5 including tax, which was automatically charged to the rental credit card.

Overall, I’m quite satisfied. The staff member was very patient. My English is poor, so I couldn’t communicate well. I used a translator, and he patiently typed in each word for me to translate. It seems he also had an accent, so it was understandable that I couldn't catch everything, haha. Even the translator couldn’t fully understand him, and we had to manually input words. The part that was unclear to me was about insurance options. After communicating for about 10 minutes, I roughly understood there were several insurance types: full coverage, partial coverage, and something more basic. In the end, I chose one for $35 with a $5,500 deductible. I suggest they create an advertisement leaflet to show customers directly—it would make things much simpler.

Very good, happy to do business again.

The store was very clean. The staff provided a card with instructions on how to fill out forms and important notes. They left an email address and I continue to receive promotional offers. The car was very clean and had a prominent rental company logo. The process was quick, and all scratches pointed out during the inspection were accurately recorded. Very good service.

The car was relatively clean and tidy.